By using Nic’s Gutters you agree to the following terms and conditions of business
Gutters
Any gutter clearance quote is to remove debris to leave your gutters functioning as they were designed to work, ensuring there are no blockages so you don’t have any leaks or waterfalls over the top, when it rains. This is under the assumption you don’t have gutter hedgehogs or guards fitted inside your gutters. If you do, we’d have to charge 30% more than your original quote to work around these and are unable to refit these unfortunately.
Builders cleans
Nic’s pure water cleaning system delivers excellent results. If you have builders residue on your uPVC (such as plaster, paint, stickers or adhesive) or you have staining/discolouration on your frames, please let us know in advance. These can usually be removed but we may need to use other methods and tools at an additional cost.
Weather
Nic’s equipment works great in all weather meaning we can clean for you all year round, without compromising the quality of our work. All visits are also covered by our 24 hour guarantee meaning in the unlikely event you are not satisfied with our cleaning, let us know within 24 hours and we will return free of charge to rectify any issues.
Turning us away
To maintain a reliable service and to ensure we can meet our own overheads and business costs, we require customers to keep to their appointments and are unable to miss visits. We will make time and space in our schedule for you so you know when to expect us. We can send a text message and Email the night before each visit so you can leave us access if you’re not at home. We aim to be as reliable as we can for our customers and appreciate them being reliable for us too. Contacting us on the day of the clean or with less than 48 hours notice is too late for us to replace your appointment with another. If we are turned away at the door or our service is rescheduled with less than 48 hours notice, we reserve the right to charge you the full price expected. If we deem anything unsafe to clean, it will unfortunately need be missed. We do not climb over fences, walls or through bushes to access the rear of a property, so require you to provide access by an unlocked gate or arrange to leave us a key/keycode.
If we are unable to clean due to access not being made available by the customer, we also reserve the right to charge the full expected price.
My 24 hour guarantee
Nic aims to provide you with the best possible service every time we work for you. In the unlikely event you are not satisfied with any cleaning, let us know within 24 hours and we will return free of charge to rectify any issues! Please note that we operate a no refund policy, we will rectify work you are not satisfied with free of charge provided we are informed within 24 hours of the clean date. We may not be able to return to any issues that we have been made aware of after 24 hours have elapsed.
Payments
Customers are required to pay via our direct debit system ‘Gocardless ‘ which can be set up on our payments page. Payments are automatically collected 3-5 days after each clean.
Some services may be required a non-refundable deposit to be paid on booking, in advance of a visit, we will make you aware if this is the case and any deposit payment is deducted from your final bill. Any work paid for in advance (in full or by deposit) will be booked into our diary and the customer will be given a date for the work to be carried out.
If we have difficulty collecting a payment for any reason we require the customer to cover any fees charged to us and any expenses, legal fees incurred in obtaining your payment on an indemnity basis. We also reserve the right to send unpaid accounts to a third party debt collector/solicitor for recovery/legal action. We may assign the debt and all rights without any restriction.
Confidentiality
All customer information and data is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act. We may use your contact details for marketing purposes, please let us know if you would like to be excluded from this.
Photography and filming disclaimer
Please note that we may take photographs and record videos whilst we carry out our services on your property. These may be used for marketing and on our website, social media and other third party publications, we may be associated with. Please let us know if you wish to be exempt from this.
Cancellation
If you should wish to cancel our services you have the right to do so at any time (though we’d be sad to see you go!). This can be done by telephone or by email. Please note that cancelling your direct debit mandate with your bank does not cancel our service, we require to be notified if you wish to cancel.
Damage
Nic’s Gutters limited do not accept liability for damage caused by decorative or structural defects at your property such as but not limited to ill-fitting windows, sills, gutters, doors, fascias, conservatory roof panels/trims, incorrectly sealed window units, leaking seals, bleached/sun damaged glass/uPvc, loosely stuck on lead, scratched/chipped windows, decorative bars stuck on glass, flaking paint, rotting wood, broken trickle vents, loose or damaged roof tiles, solar panels or other materials used on your property or premises. We use the best equipment on the market to ensure we deliver excellent results without the risk of causing damage.
I cover Cheshire, Flintshire and the North West
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